Q. We have been approached by a number of consulting services companies, both large and small, to help us with implementing, optimizing and providing ongoing support for our QAD solutions. Although these companies have no affiliation with QAD, they say they can do the job. Why should I use the QAD Global Services Organization to assist me, instead of these service providers?

A. We're glad you asked! As members of the same organization that builds and develops your QAD solutions, QAD consultants are uniquely positioned to deliver on your services needs. QAD Global Services differentiates itself from other consulting firms in a number of ways. Certainly, the most critical differentiation is QAD Global Service's ability to provide all of your QAD-related needs through a single point of contact-QAD. By working with a unified QAD, you get access to the most qualified team of QAD professionals in the world in each and every step of implementing, using, upgrading and maximizing the value of your QAD solution. By providing you with comprehensive consulting, eLearning and support services, QAD Global Services alleviates the burden of contracting, tracking and engaging with multiple firms. Through formal networking and escalation procedures, QAD Global Services provides your organization with reach into the entire QAD organization.

When evaluating your options for QAD service providers, we encourage you to consider the following key criteria:

• Global Reach - Does this firm demonstrate global project capability?
  QAD does. With over 500 Consulting, Education and Support professionals deployed in more than 23 countries, QAD Global Services gives your organization both a global implementation perspective and local "feet on the ground."
• Access - Does this service provider have seamless access to QAD resources?
  QAD does. QAD Global Services professionals have open-door access to QAD R&D personnel, QAD sales professionals and QAD executives. They provide you with a clear escalation path to resolve your issues quickly with insight into the future direction of the QAD solution suite.
• Breadth - Does this organization offer a comprehensive services portfolio?
  QAD does. With QAD Global Services, your consulting, eLearning and support needs are serviced through one provider. QAD Global Services has accumulated vast experience in the most demanding industrial sectors and brings customers a complete set of tools, methodologies and professionals to address the full QAD life cycle in your organization.
• Technical Aptitude - Does this service provider understand how your QAD solution is designed and engineered?
  QAD does. Since QAD Global Services professionals work hand-in-hand with R&D to design and architect the QAD solution, they know the "ins and outs" of optimizing the performance of your QAD to solution to meet your specific business needs.
• Risk Mitigation - Does working with this service provider increase or decrease your business risk?
  That's the bottom line. Not only is QAD Global Services the largest and most experienced QAD services provider in the world, but QAD Global Services also offers you the peace of mind of knowing you're working with professionals who have a vested interest in your success with QAD.

To learn more about QAD Global Services, visit the QAD Solutions Center in the center of the Explore Solutions Expo. Ask us how we can help you derive maximum value from your QAD investment.