Continuous Customer Engagement Provides Maximum Value from your Investment in QAD Applications and Services

QAD Global Customer Support is your insurance policy for QAD applications. As a highly-valued QAD customer, you count on QAD Global Customer Support's continuous customer engagement for higher system performance, increased competitive advantage and sustainable success. Once you've implemented your QAD solution, your relationship with QAD and QAD Global Customer Support is just beginning. We are here to ensure you receive maximum value from your investments in QAD applications and services long after implementation.

QAD Global Customer Support helps you prepare for the future by keeping current with the latest manufacturing technologies, applications and trends, and preventing knowledge erosion of your employees, customers and suppliers.

Standard Support-Not as "Standard" as You Think
Your investment in QAD Customer Support provides you access to numerous support and services professionals. The relationship QAD builds with you through continuous customer engagement is not something we take lightly-and neither should you. The valuable benefits you can receive with your maintenance and support package is another way we ensure your operations are fully supported long after product implementation and the relationship we're building with you in mutually beneficial and long term.

Under your QAD Standard Support package agreement you receive:

• Telephone/Email Access to Support
• 24x7 Critical (System Down) Support
• Standard Incident Response Targets
• Remote Access Diagnostics
• 24x7 Incident Management via ServiceLinQ
• QAD Knowledgebase
• QAD Download Center
• Major and Minor Full Product Releases/Upgrades
• Service Packs
• Platform Compatibility Guide
• Product and Defect Notification
• Quarterly E-Newsletter
• User Communities/Discussion Forums
• On-Demand Learning
  • Online Product Training: QAD Learning Portal
  • Business Improvement Web Seminar Series
  • Employee Self-Service Course Management
  • Assessment (Testing)

Some additional ways your Support investments are working for you:

• Help Desk Institute (HDI) Global Certification
• Customer Advisories
• QVillage
• 180+ support personnel in 18 countries
• Vertical Specific Knowledge

What's New and What's Coming

Knowledgebase. New QAD Knowledgebase Features Available in September!

Customers will soon enjoy more flexibility in how to search and display answers in the QAD Knowledgebase.
Some of the new features include:

• Browse solutions by topic
• Search within a specific topic
• Keyword queries
• Quick access to your search history and previous solutions viewed
• Preview answers without having to open the entire solution

Customer Advisories. The following Customer Advisory was released in August, 2006:

QAD .NET User Interface for QAD MFG/PRO eB2.1 SP4

• After a Domain switch, the system's values of Entity and Base Currency may be incorrect.

Read about customer advisory through this link: advisory . If you would like to receive an e-mail notification when a new customer advisory is posted to QAD ServiceLinQ, please update your Web account profile and check the customer advisory box under e-mail options.

HDI Certification . When we excel you excel. QAD Global Customer Support takes great pride in ensuring our customers receive the best possible support around the globe day in and day out.

The Journey to Excellence - The HDI SCC certification standards have been carefully developed to guide support organizations in their efforts to achieve: The highest levels of customer satisfaction Operational excellence Development of exceptional teams and efficiencies that lead to increased profitability and overall effectiveness Qualities that communicate the value proposition of our support center to you- our customer.

QAD ServiceLinQ is Your Online Support Center, providing a vast array of product information, knowledge repositories, analytical tools and direct access to QAD experts any time, any place. Register for your individual QAD Web Account today to receive the full benefit of ServiceLinQ!

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