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Application Management Services with QAD, Part 1
Control Costs. Leverage Experts. Provide Consistent Service.
Managing your applications effectively and efficiently is a tough challenge with the ever-growing complexities of systems and environments. Providing exceptional levels of support for your user community, while delivering optimal application performance—and trying to do it all with limited internal resources—is a tall order for any organization. The concept of application outsourcing has existed for many years and has matured into a realistic and cost-effective option for not only large corporations, but for small and mid-size companies as well.
As you evaluate whether to outsource some or all of your IT operations, consider this:
- From the Gartner Dataquest report entitled "Market Trends: Application Outsourcing, Worldwide, 2006" dated June 29, 2006, estimated worldwide spending for application outsourcing will increase by a compound annual growth rate of 6.5 percent between 2004 and 2009, up from $36.5 billion in 2004 to $49.9 billion in 2009.
- A new Aberdeen survey, Outsourcing Application Development and Maintenance, reports that most companies outsource at least some of their IT work, especially application development and maintenance functions. But it's not all about the money. They are outsourcing to help boost skills of their internal IT professionals and engage them in more strategic initiatives.
As you determine the IT areas that are core to your business and work to improve your cost structure, you have various alternatives to consider—such as consolidating technologies and systems or consolidating IT competencies and skills. Your organization's IT resources are being scrutinized, as expert skills are hard to keep, justify and perform at optimal levels. QAD Application Management Services (QAD AMS) can help address your resource needs, maintain your systems and support your users, allowing you to focus on your core business.
QAD Application Management Services have been developed, through our 25-plus years of experience. We have taken our global expertise, flexible service delivery model, proven methodology, and set of best practices and procedures to help manage your QAD applications and maximize your QAD investment. This allows you to apply your internal resources to new projects, to stay competitive and agile in your primary business. The components of QAD AMS include: help desk support, problem management, application customization and integration, training, maintenance and project management.
Our approach is based on a service level engagement that we develop with you. It includes your business objectives, procedures and process maps for the delivery of the services and key metrics of which we will track and report. If needed, QAD Global Services can engage and deliver through its partner network the management of your overall hardware, network and IT infrastructure.
We provide a unique, cost-effective solution for you, through our refined 3-tier delivery model. We have created a streamlined method of delivering the right skills when and where you need them. We can provide onsite consulting expertise and regional consulting through our Customer Response Centers. We also optimize the use of our off-shore skills through our Global Resource Centers located in Europe and Asia.
With QAD Application Management Services, we have helped many customers achieve consistent delivery of application support & services on a global level, along with predictable costs, improved efficiencies and reduced risk to their operations. As you review the benefits of outsourcing all or parts of your cost-intensive IT activities, QAD AMS is an option worth considering.
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