The QAD Global Services Consulting organization is staffed with knowledgeable consultants, providing customers a choice of comprehensive, tailored services to maximize their investment in QAD. An example of this is QAD Application Mangement Services.
Oftentimes managing the resources required to maintain and support enterprise applications can impact your ability to deliver strategic business value. When managing IT resources in-house becomes too complex or costly, it’s time to consider outsourcing the maintenance and support of your enterprise applications. QAD Consulting can take on this task for you. We deliver consistent service levels within a predictable cost structure. Our global team of professionals will keep your applications up to date, provide help desk support for your user community and optimize system performance.
Blue represents core QAD AMS components. Grey represents additional QAD services.
Program Management. The complete set of QAD AMS services is managed by an experienced program manager specifically assigned to you. The QAD program manager provides comprehensive procedures for communication, reporting on agreed-upon metrics, a detailed service level agreement and an effective escalation process.
Applications Management Consulting. This includes supporting your user community, monitoring and maintaining your application environment. We provide expertise and guidance on ways to prevent competitive erosion of your application over time due to user attrition and process misalignment. We assess value opportunities for you by reviewing new QAD application functionality that you can leverage.
QAD will help design a release strategy that fits your business needs and take care of the management & control of the strategy, by applying the latest service packs, releases, best practices and technologies. Your QAD application portfolio is optimized and aligned with your business requirements.
Support Services. A major component of the QAD AMS Backbone is the support of incidents that have been defined within the AMS agreement. QAD can support all of the following:
Standard QAD Enterprise Applications and/or supporting applications such as Progress
Customized environments and integration processes with other 3rd Party applications
Technical support, e.g. printer management
Our global experts will support your user community with agreed-upon, consistent response and resolution times.
Help Desk & Problem Management. QAD will take care of level one support calls if needed and will do the appropriate level of analysis, resolution and communication. We can handle your specific requirements for coverage, such as regional time zones and languages, so the QAD Help Desk is considered a seamless extension to your organization.
Systems Management. We focus on optimizing the services we provide and help to enable efficient and effective processes for supporting your applications. QAD will manage and support a fully controlled environment, follow required security procedures and monitor your system & batch processing, with an eye on performance. We manage administration processes, such as release to test & release to production procedures as well as database management tuning and optimization.
With QAD Application Management Services, we have helped many customers achieve consistent delivery of application support & services on a global level, along with predictable costs, improved efficiencies and reduced risk to their operations. As you review the benefits of outsourcing all or parts of your cost-intensive IT activities, QAD’s Application Management Services is an option worth considering. Contact QAD today for more information.
Application Management Services with QAD, Part 1: Control Costs. Leverage Experts. Provide Consistent Service.
